Who We Help
Smarter Operations. Stronger Programs. Sustainable Growth.
Twisted Consulting helps nonprofits and small businesses build better systems. We manage impactful programs and align strategy with purpose.
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Real Strategy. Real Systems. Real Results.
Twisted Consulting was founded by Kayla Williams, an operations strategist who believes that effective systems create lasting impact.
For nearly two decades, Kayla has worked closely with her community and witnessed firsthand how nonprofits and small-medium businesses struggle to access the expertise they need in operations, marketing, technology, and beyond.
After enduring two brain surgeries, Kayla decided it was time to turn her experience and passion into something bigger. She founded Twisted Consulting to bridge that gap; providing affordable, hands-on strategy and support to help organizations grow, adapt, and thrive.
Our Values
Authenticity
We bring our whole selves to every partnership. No corporate facades, just genuine expertise.
Efficiency
Time matters. We create systems that work smarter, not harder.
Collaboration
Your team knows your mission best. We work alongside you, not above you.
Community Impact
Better operations mean stronger programs. Stronger programs mean real change.
Kayla Williams and her efforts for Twisted Consulting and Automotive Service Assistance have been highlighted at Grow Forward Community, 1 Million Cups, WIS TV, WLTX, The Point Radio Station, TRON Podcast, Together SC, WACH Fox 57, ABC Columbia, Cola Daily, Get Better Podcast, and more!
Who We Help
Real organizations ready to grow without chaos. From community nonprofits to artisan collectives, we work with mission-driven teams.
Small Businesses
Growing companies ready to scale sustainably with streamlined processes and smart systems.
Nonprofits
Community organizations building impact through better operations and program systems.
Fairs & Events
Large-scale events needing program management, workflow optimization, and strategic growth planning.
Optimizing Operations: The Engine of Your Mission
Clarity, Efficiency, and Sustainable Growth for Nonprofits and Small Businesses
Effective operations form the backbone of any thriving organization. We meticulously analyze your existing workflows, identify bottlenecks, and implement streamlined systems that optimize team handoffs, reduce errors, and free up valuable resources, allowing you to focus on what matters most.
Process Mapping
Visualizing current workflows to identify inefficiencies and improvement areas.
SOP Creation
Developing clear Standard Operating Procedures for consistent execution.
Workflow Improvement
Designing optimized processes that enhance productivity and reduce friction.
Tool Evaluation & Cleanup
Assessing and optimizing technology stacks for maximum effectiveness.
Documentation
Creating accessible, organized resources for institutional knowledge retention.
Training & Handoff Support
Ensuring smooth transitions and confident team execution of new systems.
Common Problems We Solve
  • Feeling overwhelmed by daily operational tasks and administrative burden.
  • Inconsistent service delivery or program outcomes due to varied approaches.
  • Lost time and resources from inefficient processes or redundant efforts.
  • Difficulty onboarding new team members effectively or maintaining institutional knowledge.
Our Approach
Practical Solutions
We provide actionable, real-world strategies tailored to your unique context.
Collaborative Partnership
Working alongside your team to ensure buy-in and sustainable implementation.
Real-World Implementation
Focus on execution and measurable results, not just theoretical plans.
Ready to build a stronger, more efficient foundation for your mission? Let's talk about optimizing your operations and achieving sustainable growth.
Reclaim Your Time. Reduce Overwhelm.
For mission-driven leaders and founders feeling stretched thin, our Virtual Assistants provide the dedicated support you need to focus on what matters most.
Our Virtual Assistant services extend your team's capacity by managing day-to-day operational and administrative tasks. From routine scheduling to complex data management, our VAs handle the details, ensuring your organization runs smoothly and efficiently.
  • Administrative support
  • Inbox & calendar management
  • CRM updates & data entry
  • Document preparation & organization
  • Vendor coordination & communication
  • Basic reporting & research
Who This Is For
Mission-driven small businesses and nonprofits ready to delegate, streamline workflows, and scale their impact without the overhead of a full-time hire.
Our Differentiating Approach
We go beyond simple task execution. We provide thoughtful VA matching to your specific needs, implement clear processes for seamless collaboration, and offer hands-on oversight to ensure consistent, high-quality support that truly integrates with your operations.
Ready to offload tasks and gain valuable hours back in your week?
Unlock Growth: Tech & AI Made Simple
Navigate the Digital Landscape with Confidence, Not Confusion
Leverage the power of technology and AI to transform your operations. We help nonprofits and small businesses streamline workflows, reduce manual tasks, and achieve sustainable growth, ensuring every digital decision aligns with your mission and budget.
Technology Assessments & Cleanup
Evaluating existing tech stack to identify redundancies, inefficiencies, and opportunities for optimization.
Tool Selection & System Alignment
Guiding you through choosing the right software and platforms that integrate seamlessly with your goals.
Software Implementation & Optimization
Ensuring smooth adoption and maximum utility from new and existing digital tools.
AI Readiness Assessments
Determining your organization's preparedness for integrating AI solutions responsibly and effectively.
AI Policy, Governance, & Guardrails
Developing ethical guidelines and frameworks for safe and effective AI adoption.
Automation & Workflow Optimization
Designing automated processes to free up your team from repetitive manual tasks.
Training & Change Support
Empowering your team with the skills and confidence to embrace new technologies.
What This Is Not
  • Hype-driven, unnecessary technology adoption.
  • One-size-fits-all solutions that don't consider your unique needs.
  • Complex, jargon-filled proposals that leave you more confused.
When This Makes Sense
  • You have growing teams experiencing tech sprawl and disjointed systems.
  • Manual processes are consuming valuable time and hindering productivity.
  • You're curious about AI but lack a clear, actionable plan for implementation.
Ready to make smarter tech decisions with clarity and confidence? Let's build a future where technology works for you.
Let's Build Something That Works
Ready to streamline operations and strengthen your programs? We're here to help you grow sustainably.

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No pressure, no sales pitch. Just a real conversation about your challenges and opportunities.
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